DS-Direct - FAQ
DS-Direct Corporate Internet Banking Services
1. What is DS-Direct?
Dah Sing Bank, Limited (“DSB” or “Bank”) - DS-Direct is a corporate internet banking platform designed for all companies ranging from small medium enterprises to large corporations.
2. Can I access DS-Direct any time?
DS-Direct can be accessed any time around the clock. It is available 24x7 including, weekends and Public Holidays.
3. What are the authorisation limits in place over the transactions initiated via DS-Direct?
The transaction authorisation matrix can be set up by customers during the DS-Direct account opening process. DS-Direct allows the setting up of different authorization limits on different types of transactions.
4. What are the DS-Direct transaction fees?
Please refer to the “DS-Direct Corporate Internet Banking / Mobile Banking” from DSB’s website (“Corporate Banking” > “Corporate Banking Service Charges” > “DS-Direct Corporate Internet Banking / Mobile Banking”) for the details of the relevant DS-Direct transaction fees.
Functions of DS-Direct
5. Can I view account balances of my subsidiaries that maintain accounts with DSB?
Yes.
6. Are account balances available on a real-time basis?
You will have real-time access to the latest account information via DS-Direct. You can enquire historical transactions for the past 6 months.
7. Can I transmit a transaction that is dated for the future?
Transactions can be created with a future value date in DS-Direct within 45 calendar days in advance or 6-months consecutive scheduled transfer on a designated date of each month. These transactions will be warehoused until the value date, and thereafter processed accordingly.
8. Can I enquire about the status of incoming funds to my DSB account(s) via DS-Direct?
Yes. You can make enquires about any incoming fund to your DSB account(s) via DS-Direct.
Operating Systems
9. What is the recommended hardware and software for using DS-Direct?
a. Hardware:
- Intel Core 2 1.8GHZ or above CPU
- 1024 x 768 or above display resolution
- 2 GB RAM or above
b. Software:
- Windows 7.0 or above
- Microsoft Office 2010 or above which is enabled with Macro.
c. Browser:
- Internet Explorer 10.0 or above (enabled with TLS 1.2 protocol)
d. Internet Access is required
10. What are the security mechanisms present in DS-Direct to ensure the highest level of security?
- DS-Direct is a DigiCert Secured Site. All information is encrypted by Transport Layer Security (TLS) to protect customers against unintentional information disclosure to third parties
- Login with unique Group ID and User ID
- 2 Factor Authentication login and authorisation
- Automatic Logout Feature
Service Hours / Cut-off Times / Hotlines
11. What are the services hours / cut-off times?
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| Account Enquiry |
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| Funds Transfer within the Bank |
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| CHATS (Manual Creation) |
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| CHATS (Payment Batch Upload) |
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| Telegraphic Transfer (Manual Creation) |
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| Telegraphic Transfer (Payment Batch Upload) |
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| Real-Time FX |
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| FX Forward Contract Creation |
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| FPS Payment |
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| FPS Collection |
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| eDDA Registration/Amendment |
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| Payroll (Non Same Day Processing) |
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| Payroll (Same Day Processing) |
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| Autopay-out (Non Same Day Processing) |
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| Autopay-out (Same Day Processing) |
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| Collection |
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| Fixed Deposit |
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| Corporate Card Repayment |
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12. Who can I call if I have any problems or enquiries in using DS-Direct?
You can call our customer services hotline during office hours:
| Group ID | Hotline | Business Hours (Hong Kong Time) |
|---|---|---|
| Starts with DSHK or DSES | (852) 2507-6800 | Monday to Friday: 9:00am - 5:45pm |
DS-Direct Corporate Internet Banking Service (Mobile Banking)
1. What is DS-Direct Corporate Internet Banking Service (Mobile Banking)?
DS-Direct Corporate Internet Banking Service (Mobile Banking) provides one-stop online banking services through mobile device. It allows you to stay on top of your finances anytime and anywhere with our fast, convenient and secure mobile banking service.
2. What services are available on DS-Direct Corporate Internet Banking Service (Mobile Banking)?
DS-Direct Corporate Internet Banking Service (Mobile Banking) provides the following services:
- Account balance and transaction history enquiry
- Fund transfer to Dah Sing Bank account
- Fund transfer to other bank account
- Bill payment
- Corporate Credit Card Repayment and Enquiry
- Faster Payment Service (FPS)
3. Is there any additional service charge for using DS-Direct Corporate Internet Banking Service (Mobile Banking)?
There is no additional charge for DS-Direct Corporate Internet Banking Service (Mobile Banking).
4. Can I deactivate DS-Direct Corporate Internet Banking Service (Mobile Banking)?
Yes. Please contact our customer service representative at (852) 2507 6800 during office hours for assistance.
5. How can I access DS-Direct Corporate Internet Banking Service (Mobile Banking)?
No registration is required for accessing DS-Direct Corporate Internet Banking Service (Mobile Banking). You can simply download the "Dah Sing DS-Direct" App with an Android or iOS mobile device with internet access. After the app installation, you can log into the service with your company group ID, user name and password and Security Token (for approver).
6. What kind of mobile device could be used for Dah Sing Mobile Banking?
DS-Direct Corporate Internet Banking Service (Mobile Banking) can be run on the below mobile devices. Below are the recommended mobile devices and browsers for DS-Direct Corporate Internet Banking Service (Mobile Banking):
The following models are supported:
The following models are supported:
- iPhone and iPad with iOS version 15.0 or above
- Android mobile devices with Android version 9.0 or above
7. Can I access DS-Direct Corporate Internet Banking Service (Mobile Banking) overseas?
You can access DS-Direct Corporate Internet Banking Service (Mobile Banking) anytime and anywhere as long as your mobile device is connected to the Internet. Please beware of the data roaming charges that your service provider may apply. For details, please contact your telecommunications service provider.
DS-Direct - FX Services
1. What is Real-Time FX function?
Customers can buy & sell foreign currencies with preferential rate via intra-group fund transfer.
2. What are the special features of Real-Time FX?
Unless there are market movements or fluctuations of foreign currencies, customers can real-time execute buy / sell foreign exchange orders and enjoy a preferential rate. In addition, customers are enable to use both DS-Direct Corporate Internet and Mobile Banking Services to complete the transactions with comprehensive transaction details for reference.
3. How can I access Real-Time FX function?
Service registration is required by form submission. Once registered, customers can log in to DS-Direct Corporate Internet / Mobile Banking Service and select the “Real-Time FX” function under “Cash Management – FX Services” category to use Real-Time FX function.
4. Is there any additional service charge for using Real-Time FX function?
There is no additional charge for Real-Time FX function.
5. What currencies can I use?
The currencies available are AUD, CAD, CHF, CNY, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, THB, USD and ZAR.
6. What will happen if there is any rate fluctuation of foreign currencies during the processing time?
During the transaction approval process, the exchange rate may change due to market movement. This would result in a failure of approving the transaction. You will be required to get the latest exchange rate by clicking the "Refresh" button and re-approve the transaction.
7. How can I get more information on Real-Time FX function?
Please contact our customer service representatives at (852) 2507 6800 during office hours for assistance.
Faster Payment System (“FPS”)
1. What are “FPS” and “eDDA Registration” services?
“FPS” is the bank service on DS-Direct Corporate Internet Banking Service (Mobile Banking) that allows instant fund transfers to other local participating banks.
- Eligible currencies are HKD and CNY
- Supporting real-time fund transfers
- Supporting instant fund transfers via bank account number or FPS proxy ID
- Supporting instant fund transfers to other local participating banks
“eDDA Registration” is an electronic authorization set up by a payer for a payee to debit the payer’s account via DS-Direct Corporate Internet Banking Service (Mobile Banking).
- Eligible currencies are HKD and CNY
- Supporting eDDA Registration via bank account number or FPS proxy ID
- Supporting eDDA Registration to other local participating banks
2. Is there any daily maximum limit for “FPS Payment ” or “eDDA Registration” in DS-Direct?
Yes. For more details, please call our customer service representative at (852) 2507 6800 during office hours
3. Under what circumstances will “FPS Service” and “eDDA Registration” be deactivated?
When your HKD / CNY currency current or savings account in DSB with “FPS Service” and “eDDA Registration” enabled is closed, the related “FPS Service” and “eDDA Registration” will be deactivated at the same time.
4. Is there any additional charges for using “FPS Payment”, “FPS Collection” and “eDDA Registration”?
Please refer to the “DS-Direct Corporate Internet Banking / Mobile Banking” from DSB’s website (“Corporate Banking” > “Corporate Banking Service Charges” > “DS-Direct Corporate Internet Banking / Mobile Banking”) for the details of the relevant additional charges.
5. Is there cut-off time using “FPS Payment”, “FPS Collection” and/or “eDDA Registration” Service?
- “FPS Payment” service : 24 x7
- “FPS Collection” service: 11：00PM from Monday to Friday excluding Hong Kong Public Holidays.
- “eDDA Registration” service : 17:30 PM from Monday to Friday.
- For eDDA initiated by payer participant: Submission before 17:30 PM, it will take effect on the next working day.
- For eDDA initiated by payee participant: Submission before 17:30 PM, it will take effect within the next 5 working days.
6. I made a “FPS Payment” and found that the beneficiary was wrong. Can I cancel the payment?
If the FPS payment instruction was shown “completed” in DS-Direct, the payment cannot be cancelled. For more details, please call our customer service representative at (852) 2507 6800 during office hours.
7. I find that I have wrongly made an eDDA Registration or wrongly accepted an eDDA request. What can I do?
If you have wrongly made an eDDA Registration, please immediately contact the payee and submit a request for cancellation of the registered eDDA via DS-Direct.
If you have wrongly accepted an eDDA request, please immediately contact the payer and submit a request for cancellation of the accepted Inward eDDA request via DS-Direct.
If you have wrongly accepted an eDDA request, please immediately contact the payer and submit a request for cancellation of the accepted Inward eDDA request via DS-Direct.
Functions of Faster Payment System
8. What are the benefits of using the “FPS” and “eDDA Registration” services via DS-Direct Corporate Internet Banking Service (Mobile Banking)?
FPS service operates in a 24x7 manner with instant and real-time payments to the beneficiaries while CHATS has its own business hour cut-off time for HKD/CNY. “eDDA Registration” services operates in a manner from Monday to Friday for eDDA Registration and acceptance or rejection of Inward eDDA requests by the payer or payee.
9. When I use “FPS payment” service to make payment, will the beneficiaries receive the payment immediately?
Yes. FPS payment service operates in a 24x7 manner with instant and real-time payments to the beneficiaries. There will be a warning message to alert you that “The fund transfer instruction will be processed on/before the next clearing day ” when the involved banks of the instruction do not support real-time and instant payment transfer mode.
10. When I accept/reject an Inward eDDA request, will my eDDA request take effect immediately?
Please check the Inward eDDA request for the acceptance or rejection status in DS-Direct. If the status is shown "Completed/Rejected", it means that DSB has delivered your request to the requesting bank. Please check with the requesting party if the requesting bank has executed or enforced your eDDA acceptance / rejection or not.
11. When collection amount will be credited to my I use “FPS Collection” to collect payments, will I receive the payment immediately?
Yes. ‘FPS Service – FPS Collection’ operates in a manner from Monday to Friday excluding Hong Kong Public Holidays, and the collection amount will be credited into your account in your requested payment date. You can enquire the latest transaction status provided in the FPS Collection Report, which will be ready for download after 5pm of the next working day of your requested payment date via “Download Centre” > “FPS Collection Report”.
Registrations and Prerequisites
12. What are the prerequisites for using “FPS” or “eDDA Registration” services in DS-Direct Corporate Internet Banking Service (Mobile Banking)?
Before using “FPS” or “eDDA Registration” services, you should:
- be an existing DS-Direct customer with active status; and
- have at least one deposit account which must be a HKD / CNY current or savings account in DSB
13. Do I need to fill any form to apply “FPS” or “eDDA Registration” services in DS-Direct Corporate Internet Banking Service (Mobile Banking)?
Yes. For more details, please call our customer service representative at (852) 2507 6800 during office hours.
14. How do I register “FPS ID” or “eDDA Registration” service?
For “FPS ID” registration under FPS Corporate Customer, please go to [FPS Registration] and click [Register] -> Input required information and click [Submit] -> Read and Confirm "Terms and Condition" and [Confirm] -> FPS Registration is pending for Approver’s approval -> Approver logon and click [Pending Authorization] under "FPS services" -> FPS ID is registered after Approver’s approval.
If you would like to apply to be an FPS Merchant Customer in order to enjoy the comprehensive FPS related collection services and “Easy Collect via QR Code” services, please feel free to call our Customer Service Hotline at 2507 6800 during office hours.
For “eDDA” registration, please go to "eDDA Registration" under "FPS Services" and click [Register] for eDDA registration -> Input the necessary information and [Submit] and [Confirm] the eDDA registration submission -> eDDA registration is submitted and pending for approver’s Approval -> Approver logon DS-Direct to [Approve] the eDDA registration -> eDDA registration is authorized and received by bank for handling.
15. When can I use “FPS ID ” or “eDDA Registration” service after registration?
Once the “FPS ID” registration status is shown ‘Active’ in DS-Direct, the FPS ID can be ready for use immediately. Once the eDDA registration status is shown ‘Completed’ in DS-Direct, the eDDA service is ready for use subject to the following rules:-
- For eDDA initiated by payer participant: Submission before 17:30 PM, it will take effect on the next working day.
- For eDDA initiated by payee participant: Submission before 17:30 PM, it will take effect within the next 5 working days.
16. Can I amend the registered “FPS ID” or registered “eDDA” details via DS-Direct Corporate Internet Banking Service (Mobile Banking) services?
Yes, For “FPS ID” amendment, you can update the information via DS-Direct. If you need to amend the information under FPS merchant customer (e.g. merchant location), please call our Customer Service Hotline at 2507 6800 during office hours.
Important note:
- Once the amendment is effected, any inward FPS payment to former FPS ID may lead to failure in inward payment.
Yes, For “eDDA” details amendment, you can update the information via our DS-Direct.
Important note:
- Once the amendment is effected, please inform the payee or Payer in time to avoid any failure in payment with former eDDA details.
17. Can I delete the registered “FPS ID ” or registered “eDDA” details via DS-Direct Corporate Internet Banking Service (Mobile Banking)?
Yes, For “FPS ID” cancellation, you can delete the information via our DS-Direct.
Important note:
- Once the cancellation is taken effect, any inward FPS payment to former FPS ID may lead to failure in inward payment.
Yes, For “eDDA” details cancellation, you can delete the information via our DS-Direct.
Important note:
- Once the cancellation is taken effect, please inform the Debtor or Payer to avoid any failure in payment with former eDDA details.
e-Statement Service
1. What is e-Statement?
e-Statement provides users with instant access to the company's bank account statements online and allows users to print or download them for record in a more convenient way.
2. Is there a charge for using e-Statement?
No. The service is free of charge.
3. How long will an e-Statement be kept online?
Currently e-Statements of the latest 13 months can be enquired and downloaded from customer’s DS-Direct account. Starting from 26 November 2023, they will be gradually accumulated to up to the latest 7 years.
Biometric Authentication or App-Specific Passcode Service
1. What is biometric authentication or app-specific passcode service?
Biometric authentication or app-specific passcode service is served as an alternative authentication tool that allows you to make use of your unique biological characteristics (e.g. fingerprints, face print) or app-specific passcode on a designated mobile device to verify your identity for accessing DS-Direct Corporate Internet Banking (Mobile Banking) Service (“DS-Direct service”) in a more secure, faster and simpler way.
2. Is it mandatory to activate biometric authentication or app-specific passcode service?
No. Currently it is an optional service.
3. Can I still use physical security token to log in DS-Direct Mobile Banking after using biometric authentication or app-specific passcode service?
Yes. You can still use normal login credential (i.e. Group ID, User ID, Password plus a One-Time Password (OTP)) to log in DS-Direct Mobile Banking.
Physical security token will be faded out from use upon further notice from DSB. Please follow our relevant guidance to active relevant service in time when receiving our notification.
Physical security token will be faded out from use upon further notice from DSB. Please follow our relevant guidance to active relevant service in time when receiving our notification.
4. Are my biometric authentication records stored in Dah Sing Bank?
No. Your biometric records will not be stored in the DS-Direct Mobile Banking App or within the Bank.
5. Is there any additional cost incurred for using biometric authentication or app-specific passcode service?
Our biometric authentication or app-specific passcode service is free of charge. However, you may incur charges for using your mobile Internet connection or data roaming service by your telecommunications service provider for accessing the DS-Direct Mobile Banking.
6. What are the benefits of using biometric authentication or app-specific passcode service?
Once you have enabled biometric authentication or app-specific passcode service, you are no longer required to carry a physical Security Device to access DS-Direct service.
You can simply use your registered biometric authentication functions (e.g. fingerprint, face print) or app-specific passcode for easier and quicker authentication.
Also, each user is restricted to enable biometric authentication or app-specific passcode service to one mobile device at any time which provides you with an additional level of security.
You can simply use your registered biometric authentication functions (e.g. fingerprint, face print) or app-specific passcode for easier and quicker authentication.
Also, each user is restricted to enable biometric authentication or app-specific passcode service to one mobile device at any time which provides you with an additional level of security.
7. Can I use biometric authentication or app-specific passcode service to login and confirm transaction signing in DS-Direct Corporate Internet Banking service or DS-Direct Mobile Banking service?
Yes. To login and confirm transaction signing in DS-Direct Corporate Internet Banking or DS-Direct Mobile Banking service by usage of biometric authentication or app-specific passcode service when the following circumstances are met:
- DS-Direct Approver.
- Biometric authentication or app-specific passcode service is registered successfully in the unique non-jailbroken and non-rooted designated mobile device with DS-Direct Mobile Banking App installed.
Registrations and Prerequisites
8. What are the prerequisites for using biometric authentication or app-specific passcode service?
Please refer to “Supporting Mobile Devices and Operating System for Security Authentication Service” from DSB’s website for the updated list.
9. Who can register biometric authentication or app-specific passcode service?
Biometric authentication or app-specific passcode service is ONLY applicable to valid DS-Direct approver.
10. How do I register biometric authentication or app-specific passcode service?
First of all, you should follow the current login procedures by using your Group ID, User ID, Password plus a One-Time Password (OTP) generated from security token to login DS-Direct Mobile Banking.
Then, go to "Home" -> Click "Biometrics Registration" -> Enable any one option from “Biometric Authentication Settings” (e.g. Fingerprint + Passcode; Passcode; Face print + Passcode) -> Accept and Confirm Terms & Conditions by re-authenticating with One-Time Password (OTP).
Note:
For enablement of “Face print + Passcode” service, a back-up passcode is mandatory to create in “Passcode authentication” page after “Scan Face”.
Then, go to "Home" -> Click "Biometrics Registration" -> Enable any one option from “Biometric Authentication Settings” (e.g. Fingerprint + Passcode; Passcode; Face print + Passcode) -> Accept and Confirm Terms & Conditions by re-authenticating with One-Time Password (OTP).
Note:
For enablement of “Face print + Passcode” service, a back-up passcode is mandatory to create in “Passcode authentication” page after “Scan Face”.
Push Notifications / QR Code
11. Is it possible to receive the Push Notification when I am at overseas?
Yes. However, whether it is the successful receipt of 「Push Notification 」and any occurrence of mobile data charge, it will depend on the service provided by your SIM card service provider when you are at overseas.
12. How to login DS-Direct Corporate Internet Banking Service by "QR Code Scan"?
Go to "QR code Scan" on DS Direct Mobile Banking App in pre-login page -> Scan "QR code" in DS-Direct Corporate Internet Banking Service Login page -> Perform biometric authentication (i.e. Fingerprint / Passcode / Face Print) in DS-Direct Mobile Banking App via the unique registered Mobile Device -> Login DS-Direct Corporate Internet Banking Service after successful biometric authentication.
13. How to login DS-Direct Corporate Internet Banking Service by "Push Notification"?
Go to the login page of the DS-Direct Corporate Internet Banking Service -> Click the "Push Notification" -> Open the Push Notification received by the unique registered Mobile Device -> Perform biometric authentication (i.e. Fingerprint / Passcode / Face Print) in DS-Direct Mobile Banking App -> you are logged in DS-Direct Corporate Internet Banking Service after successful biometric authentication.
14. How to confirm transaction signing with "Push Notification"?
Go to Authorization page of the DS-Direct Corporate Internet Banking Service -> Click "Push Notification" -> Click "Accept" in the Push Notification received by the unique registered Mobile Device -> Perform biometric authentication (i.e. Fingerprint / Passcode / Face Print) in DS-Direct Mobile Banking App -> Transaction is authorized after successful biometric authentication.
15. Is there any time-out on "Push Notification" or "QR code"?
Yes. Push Notification or QR code will be time-out after a short period.
16. What I can do if QR code or Push Notification is time out?
Press "Refresh" to regenerate new QR code or new Push Notification on the prompt "Refresh" Button.
Face Prints / Fingerprints
17. I have siblings whom I look alike very much, are they able to logon to my DS-Direct Corporate Internet Banking service or DS-Direct Mobile Banking service by “Face print” authentication?
The probability of false match using “Face Print” authentication varies in some cases, such as for twins or siblings who look alike or adolescents. Please read the Terms and Conditions carefully and accept the associated risks and consequences if you continue to enable 「Face print + Passcode」service under biometric authentication.
18. I have registered multiple fingerprints on my mobile device. Can all of them be used to access my DS-Direct service account?
Yes, any fingerprints stored on your registered designated mobile device can be used to access your DS-Direct service account.
Therefore, please take all reasonable precautions to keep safe and prevent fraudulent use of your mobile device and security information.
For security reasons, please only register your fingerprint(s) on your registered designated mobile device and never share your mobile device with other person(s).
Please refer to DS-Direct Internet Security information on DSB’s website for details.
Therefore, please take all reasonable precautions to keep safe and prevent fraudulent use of your mobile device and security information.
For security reasons, please only register your fingerprint(s) on your registered designated mobile device and never share your mobile device with other person(s).
Please refer to DS-Direct Internet Security information on DSB’s website for details.
Sharing / Using Over One Device(s)
19. I am sharing my physical security device with another person. Can we both login DS-Direct banking service with physical security device and with biometric authentication or app-specific passcode service?
You should not share your login information with any other person. Please read the Terms and Conditions carefully and accept the associated risks and consequences.
20. Can I use someone else’ mobile device as my registered mobile device for biometric authentication or app-specific passcode service?
You should only use your own designated mobile device to register biometric authentication or app-specific passcode service. Please read the Terms and Conditions carefully and accept the associated risks and consequences.
21. Can I register biometric authentication or app-specific passcode service on more than one mobile device?
No. You can only register biometric authentication or app-specific passcode service on one designated mobile device. In other words, if you register biometric authentication or app-specific passcode service on another device, the original device will be automatically deactivated.
Device / Settings
22. What if my biometric authentication or app-specific passcode service enabled mobile device is lost or stolen?
You should notify the Bank immediately by contacting our Service Hotline at (852) 2507 6800 during office hours.
23. What should I do if I fail to authenticate myself by using biometric authentication or app-specific passcode for multiple times?
You are required to input the pre-set app-specific passcode (in 8-15 alphanumeric) as an alternative for authentication in case you fail to authenticate yourself by fingerprint OR face print authentication.
If the app-specific passcode is wrongly inputted for 5 times, your biometric authentication and app-specific passcode service will be cancelled. You are required to follow the current login procedures by using your Group ID, User ID, Password plus One-Time Password (OTP) to login DS-Direct Mobile Banking.
If the app-specific passcode is wrongly inputted for 5 times, your biometric authentication and app-specific passcode service will be cancelled. You are required to follow the current login procedures by using your Group ID, User ID, Password plus One-Time Password (OTP) to login DS-Direct Mobile Banking.
24. Can I continue to use biometric authentication or app-specific passcode service to login to DS-Direct Mobile Banking App if I have changed the biometric settings on my mobile device?
No. In case you have changed the biometric authentication settings (e.g. add and/or delete fingerprint/ Passcode/ face print) on your registered designated mobile device, the biometric authentication or app-specific passcode service will be automatically deactivated and you are required to login DS-Direct Mobile Banking with Group ID, User ID, Password plus One-Time Password (OTP), and re-register for the biometric authentication or app-specific passcode service.
25. If I change my mobile device, is re-registration required for biometric authentication or app-specific passcode service?
Yes. One user can only enable biometric authentication or app-specific passcode service in one designated mobile device. Therefore, in case you change your designated mobile device, you are required to first cancel the biometric authentication or app-specific passcode service on the old designated mobile device and then perform re-registration on the new one.
Cancellation / Deactivation of Service
26. Can I cancel the biometric authentication or app-specific passcode service via DS-Direct Mobile Banking?
Yes. Please login DS-Direct Mobile Banking and then go to "Home" -> Click "Biometrics Registration" -> Disable the previously selected option from "Biometric Authentication Settings" (e.g. Fingerprint + Passcode; Passcode; Face print + Passcode). Your company will also be notified by an email and/or SMS generated by the Bank for confirmation upon biometric authentication function deactivation.
27. Under what circumstances will my biometric authentication or app-specific passcode service be deactivated?
Your biometric authentication or app-specific passcode service will be deactivated in case of any one of the following circumstances:
- Your DS-Direct Mobile Banking app is deleted and re-installed;
- You have enabled the biometric authentication or app-specific passcode service on another mobile device;
- You have changed the biometric authentication settings on your mobile device ;
- You have changed your login Password OR your User ID is deleted from our bank system; or
- Your DS-Direct user account is locked because you have reached the maximum number of login failure.
SMS OTP
1. What is SMS OTP?
SMS OTP is a new manner of DS-Direct authentication in One-Time-Password (OTP) sent by SMS to Administrator / Approver’s mobile phone number, which is registered in DS-Direct.
2. What is the benefit of using SMS OTP?
By using the SMS OTP, Administrator/Approver will no longer use the Physical Security Token to login DS-Direct. Moreover, Administrator can use SMS OTP to approve related Administration Instructions (e.g. create makers, rest password, un-block SMS OTP etc.); Approver can use SMS OTP to approve those payment instructions which are not required transaction signing authentication. (e.g. intra-group transfer, fixed deposit, transfer to registered 3rd party beneficiary etc.)
3. What are the prerequisites of using SMS OTP
The prerequisites of using SMS OTP is listed below:
- a. User type must be Administrator/Approver;
- b. Individual Administrator/Approver has a correct and up- to- date mobile phone number registered in DS-Direct.
4. Is it mandatory to use SMS OTP now?
No. SMS OTP is an optional authentication manner at the present.
However, SMS OTP will replace the physical security token service since January 01, 2019. To continue using our DS-Direct service, please follow our guidance in the notification email to provide / update the mobile phone number of Administrator(s) / Approver(s) in time so as to receive SMS OTP for authentication purpose after the demise of physical security token.
However, SMS OTP will replace the physical security token service since January 01, 2019. To continue using our DS-Direct service, please follow our guidance in the notification email to provide / update the mobile phone number of Administrator(s) / Approver(s) in time so as to receive SMS OTP for authentication purpose after the demise of physical security token.
5. Is there any charges for using SMS OTP?
No. DSB will not charge you any fee for SMS OTP service. Please check with your Mobile SIM card service provider whether there is any sub-charges for receiving SMS when you are overseas.
6. How can I update/ provide the mobile phone number when Approver’s/Administrator’s mobile number is not updated / not provided in DS-Direct?
Please contact your Administrator to provide / update the mobile phone number for Approver/Administrator or please contact our customer service representative at (852) 2507 6800 during office hours for more details.
7. Can I register the same mobile phone number for two different Approver(s) or Administrator(s) in the same DS-Direct GROUP ID?
No. One mobile phone number can only be registered once for each user type under the same Group ID.
8. Can I use other’s mobile phone number to register in my own User ID’s mobile phone number as Approver/Administrator in DS-Direct?
No. Please use your own and correct up-to-date mobile phone number to register in your own User ID’s mobile phone number as Approver/Administrator. Please follow our guidance in <DS-Direct Corporate Internet Banking Service Agreement> to keep your own DS-Direct PIN including SMS OTP secret.
9. Will the SMS OTP be time-out?
Yes. The SMS OTP will be time-out in 100 seconds. If SMS OTP is time-out, please click 'resend SMS OTP'.
10. The system shows that my SMS OTP is blocked, what can I do?
Please contact your Administrator to un-block the SMS OTP or please contact our customer service representative at (852) 2507 6800 during office hours for more assistance.
In case of any conflict or discrepancy between the English and Chinese versions of this document, the English version shall prevail